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advMassMailer 2.0 Support

advMassMailer v.2.0 - Update Notice

Development team discovered a bug in advMassMailer v2 which causes Microsoft© Outlook (all versions) to crash with  "Runtime Error 380" error. This problem occurs only if you have an empty Outlook Contacts Folder.

If you face this problem, an update is available from Advancity Support. Please feel free to contact about this update.

This update is a bug-fix and does not include any other enhancements other than this fix so you don't need to install it if you are not facing this problem.

advMassMailer Add-In Activation Control

advMassMailer add-in must be installed and active in order to function properly. If you are facing problems while running advMassMailer, please check whether component is active or not. To do this, please follow the steps below;

If you find this checkbox unchecked on every startup, probably one of the security applications you might be using is deselecting it for security purposes.

Try to locate related configuration screen from your security application(s) which is used for allowing add-ins/programs for accessing/modifying Outlook. If you're unable to find a screen like this, please feel free to send a mail to us. Do not forget to add the names of the security applications you're using.

Our support team will return back to you in a short period (generally in 1 bussiness day).

If your face any other problems with advMassMailer, please read our Frequently Asked Questions section. Before requesting support, first try restaring your Outlook Application then your system. For issues that are not listed under FAQs, please use Advancity Support System which can be accessed through If you include the following information within your question's body, this will speed up solution providing time:

Our support staff will contact you in a very short time.

Phone support is not available with this product. Support is available Monday thru Friday from 8:00 AM to 06:00 PM, GMT+2

Telephone: +90 216 445 07 25 pbx Fax: +90 216 445 07 01 E-mail:

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